Terms & Conditions

Terms & Conditions Of Sale

XALM BLANKETS ARE SOLD BY OTLEY CREATIONS LIMITED A COMPANY BASED IN THE UNITED KINGDOM.
OTLEY CREATIONS LIMITED T/A XALM
141 BUNNING WAY
LONDON
N7 9UW
UNITED KINGDOM
Company Number: 08905990
 
SHIPPING TIMES
 
UNLESS CLEARLY STATED OTHERWISE ALL ITEMS SOLD IN THE UNITED STATES WILL BE DESPATCHED FROM OUR USA BASED WAREHOUSE WITHIN 7 TO 50 WORKING DAYS BY USPS.
UNLESS CLEARLY STATED OTHERWISE ALL ITEMS SOLD IN THE UNITED KINGDOM WILL BE DESPATCHED FROM OUR UK BASED WAREHOUSE WITHIN 7 TO 50 WORKING DAYS BY ROYAL MAIL.
 
100 NIGHT GUARANTEE
WE’LL KEEP THIS ONE REAL SIMPLE. TRY OUT OUR BLANKETS FOR 100 DAYS. IF YOU DON’T LIKE IT FOR ANY REASON WHATSOEVER JUST SEND IT BACK AND WE’LL CREDIT YOU A FULL REFUND NO QUESTIONS ASKED.
PLEASE NOTE, YOU MUST LET US KNOW ON SUPPORT@XALM.CO.UK WITHIN 100 DAYS OF RECEIVING YOUR BLANKET OR GUARANTEE IS VOID. DON’T JUST SEND IN YOUR BLANKET! WE NEED TO KNOW THEY ARE COMING.
WHEN YOU’VE HEARD BACK FROM US PLEASE SEND YOUR BLANKET BACK TO:
OTLEY CREATIONS LIMITED T/A XALM
141 BUNNING WAY
LONDON
N7 9UW
UNITED KINGDOM
 
STANDARD WARRANTY
ALL PRODUCTS COME WITH A STANDARD WARRANTY OF 100 DAYS FROM RECEIPT OF THE PRODUCT. IF A PRODUCT IS FOUND TO BE DEFECTIVE IN THAT TIME WE WILL SEND A REPLACEMENT TO YOU COMPLETELY FREE OF CHARGE. JUST EMAIL US ON SUPPORT@XALM.CO.UK